Privacy Policy

1. General Information

This Privacy Policy describes how AENHOST SRL, operating under the brand AENHOST, collects, uses, and protects personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR).

By using our website and services, you agree to the collection and use of information in accordance with this policy.

2. Data Controller

The data controller is AENHOST SRL, located in Sibiu, Romania.

For any privacy-related inquiries, you may contact us at: contact@aenhost.com.

3. What Data We Collect

We may collect the following types of personal data:

• Full name
• Company name (if applicable)
• Email address
• Phone number
• Billing address
• IP address
• Payment-related information (processed via secure third-party providers)

4. Purpose of Data Processing

Your data is processed for the following purposes:

• Providing and managing hosting services
• Account creation and billing
• Customer support
• Fraud prevention and security monitoring
• Legal compliance
• Improving our services

5. Legal Basis for Processing

We process personal data based on:

• Performance of a contract
• Legal obligations
• Legitimate interests (service security and improvement)
• User consent (for marketing communications)

6. Data Sharing

We do not sell personal data. We may share information only with:

• Payment processors
• Domain registrars
• Data center providers
• Legal authorities, when required by law

7. Data Retention

We retain personal data only as long as necessary to provide services and comply with legal obligations. Billing records may be stored according to applicable financial regulations.

8. Data Security

We implement technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.

9. Your Rights Under GDPR

Under GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion ("right to be forgotten")
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise any of these rights, please contact us at contact@aenhost.com.

10. International Data Transfers

If data is transferred outside the European Union, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

11. Policy Updates

We reserve the right to update this Privacy Policy. The latest version will always be available on our website at aenhost.com/privacy.php.

12. Contact

If you have questions regarding this Privacy Policy, please contact us at contact@aenhost.com.