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Throughout these Terms and Conditions, the name AENHOST refers to AENHOST SRL, located in Sibiu, Romania, acting as the service provider ("Provider"). Our services are addressed to individuals, legal entities, institutions and other entities with legal capacity to enter into contractual relationships.
Any additional terms, policies and service descriptions referenced on our website (including Privacy Policy, Cookie Policy, Acceptable Use Policy, and other linked pages) form an integral part of these Terms and Conditions.
The Provider is the sole owner of all materials and information published on the website. Visitors and customers may not copy, reproduce, distribute or publicly transmit any such materials, in whole or in part, without prior written consent.
We reserve the right to suspend services if the provisions below are violated or if the customer fails to respond within a reasonable timeframe regarding such violations. We may also disclose customer information in accordance with the Privacy Policy to comply with legal requirements. Where legally permitted, the customer will be notified.
We reserve the right to modify these Terms and Conditions. The version in force is the one published on our website at the time the contractual relationship is initiated, unless otherwise required by law.
Prior acceptance of these Terms and Conditions is required for any action related to ordering or using the services provided by the Provider.
By placing an order, the customer initiates a contractual relationship with the Provider. The automatic confirmation (email/system) acknowledges the request but does not represent an obligation for either party to proceed with activation.
We reserve the right to accept or refuse an order after verifying the authenticity of the customer data, assessing technical risk, or reviewing a history of abuse or non-payment, within a reasonable timeframe (typically up to one business day).
These provisions apply to all Provider customers who hold any package or service offered on the website. Service usage takes place only under these Terms and Conditions, which apply to all contractual relationships between the customer and the Provider.
The services offered within the contract are those available on the Provider website at the time of ordering, subject to technical availability.
Current and valid prices are always available on the Provider website and/or in the customer account. Depending on the chosen service, the billing period may vary. All payments are made in advance for the period during which the service is provided.
Prices displayed in EUR may be billed in RON based on the NBR exchange rate on the invoicing date, plus any operational adjustments disclosed on the website.
Invoices are issued electronically and delivered via email and/or made available in the customer account. Upon request, invoices may be provided in additional formats where legally applicable.
Hosting services may remain active for up to 7 days after the due date shown on the proforma invoice. After this period, services may be suspended automatically if payment is not confirmed or a payment extension has not been requested and accepted.
Third-party services (e.g., domains, software licenses, certain SSL products) can be renewed only after payment is received, and their expiration date may coincide with the invoice due date.
Reactivation may be performed only after all outstanding amounts are paid in full.
We reserve the right to suspend the customer account if invoices are not paid by the due date. If non-payment exceeds 60 days, the account and all data stored on it may be deleted automatically from our systems, without the possibility of recovery.
The customer may request an upgrade or downgrade at any time, subject to technical feasibility. For upgrades, only the price difference is charged for the remaining prepaid period. For downgrades, any remaining credit may be used according to the Provider policy.
The customer may request a refund under the following conditions:
Fees paid for third-party services are generally non-refundable once processed, including but not limited to domain registrations/renewals, certain licenses, and special activations.
In case of violation of these Terms and Conditions, the Provider reserves the right to deny any refund requests.
Regarding domain registration/renewal, our responsibility consists of initiating the registration/renewal request with the registrar/registry. A domain is considered successfully processed only after we confirm completion.
Domain availability is outside our control and operates on a "first come, first served" basis. We cannot guarantee that a domain will remain available between ordering and payment processing.
Each TLD is managed by different organizations and may have its own registration, administration and dispute rules. The customer must provide accurate data and any documents requested to complete registration/renewal/transfer.
We recommend renewing domains before their expiration date. If payment is made after expiration, additional redemption/reactivation fees may apply, and we are not responsible for such fees or for the inability to recover an expired domain.
Domain registrations and renewals are generally non-refundable once processed.
The Provider is not responsible for damages caused by temporary unavailability of equipment or network, regardless of the reason, including damages resulting from data loss or corruption.
The Provider is responsible only where service interruption was caused intentionally or by gross negligence. In any case, the total liability for any claim shall not exceed the amount paid by the customer for the affected service in the last invoiced period.
The customer agrees to indemnify and hold the Provider harmless against any claims, damages, legal fees or other expenses resulting from the customer's misuse of the services or violations of these Terms.
For shared hosting and managed services, we are responsible for server-level security, but not for the security of applications installed by the customer (CMS, plugins, themes, custom code). The customer remains responsible for keeping applications updated and secured.
The customer is responsible for maintaining the confidentiality of access credentials (username, password, API keys). Any activity performed using the customer account is considered the customer's responsibility.
Backups (where provided) are offered as a safety feature and are not a guaranteed method of recovery. The customer remains solely responsible for maintaining independent copies of their data.
The customer must notify the Provider immediately of any unauthorized access or security breach. The Provider is not responsible for losses caused by the customer's inability to secure their devices or credentials.
All customers, regardless of service type, benefit from support through the methods and working hours displayed on the Contact page. Response time may vary depending on request volume and complexity.
Support is limited to the functionality of the services offered by the Provider. The following may not be included unless explicitly stated:
We reserve the right to discontinue support in exceptional cases such as abusive behavior, indecent language, or repeated unreasonable demands.
Customers using reseller services may enter their own contractual relationships with third parties. In such cases, the reseller remains the primary contractual partner from the Provider's perspective.
The reseller is responsible for ensuring their end customers understand and comply with these Terms and Conditions. Any violations by end customers may result in suspension of the corresponding sub-accounts.
The reseller is financially responsible for damages caused directly or indirectly by their end customers' misuse of the services and agrees to indemnify the Provider from third-party claims.
Our services may be used for lawful private and commercial purposes. The customer is responsible for ensuring that hosted content complies with all applicable laws and third-party rights.
The following content and activities are strictly prohibited:
We reserve the right to remove content or suspend accounts that violate these rules, including without prior notice in severe cases.
This policy exists to protect service quality for all customers. Any activity that negatively impacts server performance or network stability may be considered abuse and may lead to limitation, suspension, or termination.
Prohibited activities include (but are not limited to):
Sending unsolicited commercial email (spam) is strictly prohibited. Mailing lists must be opt-in and the customer must be able to prove consent upon request.
We reserve the right to monitor SMTP activity and intervene to protect IP reputation and service quality. We cannot guarantee that emails sent from our network will land in the recipient's inbox, as delivery depends on multiple external factors.
The following practices are prohibited:
Dedicated servers are provided according to the selected configuration. Provisioning time may vary depending on availability and setup requirements.
Unless a managed service is explicitly included, the customer is fully responsible for operating system configuration, security updates, firewall rules, installed software and backups.
Abuse, illegal activities, or actions that threaten network integrity may result in immediate limitation or suspension.
This document is valid for an indefinite period. We reserve the right to modify it, therefore customers are encouraged to review it periodically.
If you have additional questions, please contact us via email or open a support ticket in your client area.